Excellence in Corporate and Service Provider Partnership

This article is taken from the the special Relocate Awards 2020 supplement – the must read for HR, global managers and relocation professionals.Click on the cover to access the digital edition, read all of the articles on our website, or order your printed copy.

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Fast-forward to 2020 and IMPACT Group, which works with leading companies around the world to provide coaching for employees and their families through every career transition, has endured to become an award-winning and trusted partner to relocation management companies and their clients around the world.The focus of its partnerships is a deep commitment to providing “one-to-me” coaching services to assignees and their families. This means IMPACT Group and its team of 250 develop a deep understanding of client needs and can provide a dynamic, tailored experience.“This organisation is highly responsive to change and places emphasis on the needs of relocating employees and their spouses to the benefit of its corporate client partners such that attrition rates are reduced and assignment outcomes are successful,” said the Think Global People judges.

Creative approaches to personal career coaching and partner support

As well as reducing attrition rates – the holy grail of relocation – IMPACT Group is saving clients hundreds of thousands of pounds a year with its expertise and support.“True partnership is listening to the whole needs of your client,” says Tracy Kautzmann, Director of Global Client Relations at IMPACT Group. Explaining how the team helped turn around a CHF4mn loss for a Zurich-based client where relocating families were struggling to integrate long-term in their new life in Switzerland, Tracy says “tailoring creative solutions that work with a low partner-assistance budget and families’ specific needs was key.”Working alongside them, IMPACT Group created two workshops for all newcomers, along with tailored, 1:1 personal coaching for each spouse so they could work through the challenges of the transition as well as any job/career aspirations or projects they were motivated to work on while in Switzerland.“Just acknowledging and articulating what are very real and difficult challenges for these spouses and helping them come up with practical solutions and goals and strategies has had a huge impact on their mindset and attitude towards life in Switzerland in the long term,” says Tracy.

Coaching for dual-career families and accompanying spouses/partners

“We are also responding to the changing needs of spouse/partners who accompany employees,” she continues, acknowledging the increase in dual-income families.“Support for spouse/partners is no longer a nice to have. It is a business imperative. But at the same time, budgets are squeezed and lump sums are popular. To respond to this, we partner with our clients to find the best solutions for their budget, while never compromising on quality.”Partners like InterNations, the world’s largest expat networking community, are also helping IMPACT Group’s clients to connect and integrate alongside its coaching.

True partnership with corporate clients to maximise relocation success

Of course, looking after IMPACT Group’s own people is critical to getting the offering right for clients. Its purpose is embedded in four lived values of “unlock potential, team up, be kind and do right.”“With each person we hire, making sure that person fits with our values is crucial to the continuation of our culture and the success of our company,” says Lucy Foster, Global Account Manager.“IMPACT Group encourages employees to use our talents for others and that is very motivating. We also have a ‘praise’ channel, which helps promote service excellence internally and to our clients.”“We are so pleased to be recognised with this Award as true partners with our corporate clients,” says Tracy Kautzmann.“Working alongside our client to listen to their pain points of losing their employees prematurely due to families not adapting to life in Switzerland; coming up with a solution on a very low budget to help this company not lose their talent; successfully seeing the workshops and coaching change the lives of the spouse/partner in a positive way. Thank you Relocate Global for recognising this partnership!”www.impactgrouphr.comThis award was sponsored by the Mauve Group

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Find out more in the Relocate Awards 2020 section!

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