Destination services provider of the year – local/global

This Award recognises quality and professionalism in the provision of destination services that are operated by service suppliers that focus on a specific country or at local/regional or global level.

Entrants will need to demonstrate excellence in delivering core DSP services, including orientation, home search, settling-in and departures, and any other subsidiary services they may offer, such as immigration, school search, partner support or cultural awareness.

Entrants may, for example, demonstrate how technology/social media are used to advance communications, and report on processes and systems used to improve the relocation experience.

They should highlight innovations in response to changing requirements, such as new world of work, flexibility and working from home, relocation policy, value change across global mobility, disrupters, supply chains changes, industry sector developments, property trends, new markets and/or new locations.

Case studies that showcase special projects or group move support are welcome.

Entrants must:

Highlight how your entry is inspirational and why you should win this award category
Demonstrate a people-centred approach and the importance of flexibility and choice
Explain how an exceptional quality and personalised mobility experience is provided and to whom it applies
Demonstrate a responsive, resource-efficient and cost-effective service, showing how value is added to the mobility experience
How you manage your own people so that they demonstrate commitment, engagement and passion in service delivery
The size of their organisation: 1–24 employees, 25-49 employees, 50–99 employees or 100+ employees

Entrants should also indicate:

Details of how they use technology and/or digital and social media to communicate with corporate clients, assignees and their families, and others in the supply chain
Proof of consistently high standards and customer satisfaction, such as client and customer feedback forms and/or testimonials
New talent management and recruitment drivers from corporate clients as appropriate
Highlight a project or case study as appropriate
Proof of their ability to lead, manage and communicate exceptionally well, both internally and externally, with clients and other providers
Whether they belong to a network of providers, and how they collaborate to offer wider services or cover multiple locations

The judges will be looking for proof of consistently high standards and excellent service – for example, customer/client testimonials, feedback forms and/or survey results.

Subject to sufficient breadth of entries, we will subdivide this category to reward different types and size of DSPs or regions.