Winner of the 2022 Think Global People for Destination Service Provider of the Year: Regional: Elite Woodhams Relocation

Awards News: Destination Service Provider of the Year: Regional

WINNER:
Elite Woodham Relocation

In what the judges called an “exceptional” entry, Australia-based Elite Woodhams Relocation (EWR) offers a truly human-centred approach to destination service provision (DSP) across Australia, New Zealand, Asia and Pacific nations.

“This firm embraces diversity, wellbeing, and sustainability and is exceptionally proactive in responding to individual needs”

Each example of the team’s work over the past year highlights a real desire to help people, with the team constantly improving their support to create better solutions.

For people relocating, these innovations have a real positive impact on their wellbeing, reflected in the 100% of clients who are “very satisfied or satisfied” with the service they received. It is also credit to the whole team that EWR again raised its Net Promoter Score to 89.5 in 2021 from an already world-class 87.5 in 2020, despite another challenging year impacted by Covid-19.

Going above and beyond

With its team of 12 employees and 58 independent experts on location, EWR works to authentically solve problems and makes people’s lives easier. Its entry described many genuinely moving examples where wellbeing, inclusion and agility combine to deliver world-beating outcomes.

Among them was the service and technology innovation designed specifically to support healthcare workers: people often on lower budgets and receiving little to no employer relocation support.

In conjunction with the client, EWR spearheaded the development of a self-service model through its EWR Portal, powered by Relocation Online. This delivers a cost-effective programme of resources and access to a consultant’s expert advice online. As one worker stated, “I cannot thank you enough for all your help and support during our journey here in Perth.”

Yet EWR’s support did not stop there. Mindful of the wellbeing challenges inherent in moving countries and starting a new job – especially amid the Covid-19 pandemic – the DSP extended its support to transitions care, going above and beyond to create a buddy programme to help people establish their support network.

Purpose-driven performance

The entry also highlighted how the company’s inclusive culture enables it to understand diverse needs and offer the best possible service to every client. This year the team has helped find comfortable accommodation for a person who uses a wheelchair and the right school for a young person with Down’s syndrome.

Operating at such high levels of customer focus and agility requires a very special approach to employee wellbeing. Underpinning EWR’s commitment to creating the best outcome for people relocating are lived values that create safe environments, human focus and care.

As an employer, EWR also actively supports continuing professional and personal development. This is a core element of the working week that helps to keep people focused, engaged and connected.

Explaining why Elite Woodhams Relocation prevailed, the judges said: “This firm embraces diversity, wellbeing and sustainability and is exceptionally proactive in responding to the needs of individuals on the move and in supporting their own employees to deliver excellent service. There was a real sense of care, compassion, security and innovation and going beyond a prescriptive service.”

Collecting the award, Anna Kavelj, Managing Director of Elite Woodhams Relocation, said, "We feel somewhat far away in Australia, so it's really lovely to have this recognition. The team are just so thrilled. We just quietly get on doing what we do best. The team do it day in and day out, but to be recognised by Relocate is a really amazing thing."